Interactive Pre-Call Announcement

(i-PCA) is an innovative product that enables upselling/cross-selling, customer retention and advert insertion in real time on outgoing customer calls for prepaid and post-paid users

Interactive Pre-Call Announcement (i-PCA) is an innovative product that enables upselling/cross-selling, customer retention and advert insertion in real time on outgoing customer calls for prepaid and post-paid users

  • Plays dynamic voice prompt once user attempts a voice call
  • Advance business logics, like play PCA for a specific time a day, etc.
  • Multiple scenarios based pre-recorded PCA messages
  • Capability to Warm transfer calls to customer care.

Integration with operator CRM platform for better targeting/context

Precall2.1

Features

  • Plays dynamic voice prompt once user attempts a voice call, reduces customer care and call center cost.
  • Capability to warm transfer calls to customer care desks, user can also get the call charges detail.
  • Telco pre-paid customer can benefit from iPCA product by simply listening to an advert.
  • Ease of use is achieved by making the service as an Opt-in service where in the user just needs to Opt-in once

Benefits

Operator

  • Allows operator to play customized promotions to users
  • Operator doesn’t have to fret for promotional base as promotion are played when a user initiates a call
  • Flexibility to play both interactive and informative campaigns

Customer

  • User gets customized offers
  • Customer has control to skip the promotions if required.