Multi Channel Customer Engagement
CUSTOMER VALUE MANAGEMENT
There are various ways that customers and service providers interact. Consuming a service, downloading an application, customer care dialing and visiting stores are some of the basic touch points for the two. In order to stand out and enhance this interaction experience, mCarbon has a portfolio, which helps manage customer relationship, design customer specific marketing models and measure customer loyalty among others.
Multi Channel Customer Engagement
With customers being extremely conscious of their choices regarding networks, the onus falls on Telcos to deliver a consistent experience across platforms. A constant reinvention of devices, operating systems and platforms makes further adds to development cost.To address the issue, mCarbon’s multi channel customer engagement provides a uniform engagement platform using channels like IVR, USSD, SMS and mobile applications. The product is interface agnostic and can be utilized for services ranging from bill payment to providing feedback.
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