Contextual Communication Suite
International roaming is defined as the ability for a customer to automatically make and receive voice calls, send and receive data, or access other mobile services when travelling outside the geographical coverage area of its home network by means of using the infrastructure of a “visited” network.ects effectively.
Offering lucrative International Roaming services has become a prime focus for Operators and one of the prominent retention tools that they have up their sleeves. Although Operators do have lucrative plans at their disposal but to reach out to potential customers is a challenge that they are confronted with.
mCarbon’s Best in Class IR Platform is a holistic solution that is capable of putting across the right information to the right customer at the right time. This not only results in an increase in revenue for Operators but is also a killer retention tool considering the intra operator competition.
mCarbon’s International Roaming Platform to a great extent helps Telcos to mitigate following challenges:
- Delay in communication resulting in customer dissatisfaction.
- Revenue loss due to the inability to timely upsell International Roaming packs to potential customers.
- Channel Limitation.
KEY FEATURES
• International Roaming: International Roaming Express Loan is a variant of Credit Loan service that offers loan to eligible users on the call itself. Read More…
• iEoCN: End of Call Notification (EOCN) is a notification service that pushes message alerts to the user at the end of transactions like call completion. Read More…
•PCA: Interactive Pre-Call Announcement (i-PCA) is an innovative product that enables upselling/cross-selling, customer retention and advert insertion in real time on outgoing customer calls for prepaid and post-paid users. Read More…
