Return, Refund, and Cancellation Policy


Effective Date: 3rd July, 2023


This Return, Refund, and Cancellation Policy outlines the guidelines and procedures for returning, refunding, and cancelling services provided by mCarbon Tech Innovation Private Limited.


Return Policy:

As a CPaaS provider, we do not accept returns of services once they have been delivered or activated and/or consumed. Our services are intangible and provided in real-time, making it impractical for returns.


Refund Policy:

2.1 Service Quality: If you experience any service quality issues or disruptions, we will make reasonable efforts to resolve the problem promptly. However, we do not offer refunds for service interruptions or temporary disruptions caused by factors beyond our control, such as internet outages or third-party service provider failures.


2.2 Billing Errors: If you notice any billing errors or discrepancies on your invoice, please contact our customer support team within 7 days of receiving the invoice. We will investigate the issue and, if necessary, rectify any billing errors by issuing a refund or credit to your account.


2.3 Unauthorized Usage: If you believe that unauthorized usage of our CPaaS platform has occurred or if you suspect fraudulent activity on your account, please contact our customer support immediately. We will investigate the matter and, if confirmed, take appropriate measures to resolve the issue and refund any unauthorized charges.


Cancellation Policy:

3.1 Subscription Services: If you wish to cancel your subscription to our CPaaS services, please follow the cancellation process as outlined in our terms of service or contact our customer support team. Depending on the terms of your subscription, cancellation may take effect at the end of the current billing cycle or as specified in your agreement.


3.2 Prepaid Services: If you have prepaid for a specific duration of CPaaS services and decide to cancel before the prepaid period expires, no refund shall be issued.



Please note that certain services or promotions may have specific return, refund, or cancellation policies that supersede or modify the general policies outlined in this document. In such cases, the specific policies will be clearly communicated to you at the time of purchase or during the promotion.


Contact Us

If you have any questions, concerns, or requests regarding our Return, Refund, and Cancellation Policy or the process for returning, refunding, or cancelling CPaaS services, please contact our customer support team at [email protected]


We reserve the right to modify or update this Return, Refund, and Cancellation Policy from time to time. Any changes will be effective upon posting the revised policy on our website or by other means of communication. We encourage you to review this policy periodically for any updates.