Enhance Customer Engagement with Mcarbon’s Advanced Cloud Voice Solutions ☁️📞
Connect seamlessly with your customers using Mcarbon’s state-of-the-art cloud-based voice solutions. Our innovative platform enables businesses to automate, personalize, and optimize voice communication, ensuring a smooth and engaging customer experience.
With Mcarbon, you can effortlessly handle outbound calls, IVR systems, voice broadcasting, call routing, and more—all while reducing operational costs and improving efficiency. Whether it’s customer support, appointment reminders, surveys, or promotional campaigns, our scalable solutions help you deliver impactful conversations that drive business growth.
Experience real-time analytics, AI-driven insights, and seamless API integration, allowing you to track, analyze, and refine your voice campaigns for maximum effectiveness. Our reliable and secure infrastructure ensures crystal-clear voice quality and uninterrupted connectivity, helping you build stronger customer relationships.
With direct connectivity across all multiple Telcom Operators in India, Mcarbon support dialing 100% of active mobile users. What’s more it’s packed with features like DTMF input, call forwarding, call recording, Txt to speech, et al.
Our number masking solution allows privacy to your customers, and your agents as real number is not disclosed to either party.
The Click to Call Solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. Click-to-call creates an easy way for your customers to contact your sales and support teams right on your website.
Missed call solution lets you get best out of your marketing campaign by allowing customers instant callback.
A virtual number is cloud-based telephone number that allows business to route incoming customer calls to their preferred agents, based on their predefined filters.
The Stream Connect feature of the platform allows customers who have some voice based capabilities to extend their platforms’ reach to a wider audience very quickly.
A Voice API is a powerful tool that allows your web application to make and receive phone calls effortlessly. It connects directly to the Public Switched Telephone Network (PSTN), enabling you to call anyone, anywhere, on any device or network via an internet connection.
Additionally, Voice APIs support VoIP (Voice over Internet Protocol) calling, allowing you to place calls over the internet and reach applications connected online. Whether for customer support, automated notifications, or interactive voice response (IVR) systems, a Voice API ensures seamless, scalable, and high-quality voice communication.
A voice calling app is a software application that allows you to make and receive phone calls seamlessly. It connects to both the Public Switched Telephone Network (PSTN) and VoIP applications, enabling communication with people anywhere, on any device.
Beyond basic calling, these apps often come with advanced features such as call transcription, voice recording, interactive voice response (IVR), SIP interfacing, text-to-speech, and more—enhancing communication efficiency and user experience.
🔹 Alerts & Notifications – Automate phone calls to instantly notify customers about password resets, low-balance alerts, appointment reminders, and fraud warnings.
🔹 Interactive Voice Response (IVR) – Enable self-service with an advanced IVR system that supports text-to-speech in multiple languages, responds to commands, and routes customers to the right representative when needed.
🔹 Call Tracking – Accurately track and measure incoming calls linked to specific digital campaigns, optimizing ROI while ensuring leads reach the right representative.
🔹 Embedded Calling – Enable seamless voice communication across browsers and devices with a WebRTC-powered voice calling app.
🔹 Global Conferencing – Host multiparty calls with up to 250 participants, ensuring smooth, large-scale collaboration.
🔹 Masked Calling – Protect privacy by connecting customers and employees without revealing personal phone numbers of either party.
Yes! Mcarbon Voice ensures secure storage by using encryption at rest for all call recordings.
For enhanced security, we also offer a Call Recording Encryption feature, which encrypts recordings using a public key—accessible only by the holder of the corresponding private key, ensuring complete data protection.
