RCS Messaging for E-commerce in 2026: Trends, Benefits & Why It Matters The way E-Commerce brands communicate with customers is changing rapidly. Traditional SMS can no longer meet the expectations of today’s mobile-first shoppers. Consumers now demand communication that is interactive, visual, secure, and deeply personalised—and this is exactly where RCS (Rich Communication Services) Messaging […]
Why Enterprises Are Moving From Voice Bots and Traditional IVRs to Voice AI Agents Nearly every major study on customer experience points to the same hard truth: 61% of customers switch brands after just one frustrating phone support interaction. And yet, many enterprises continue relying on outdated IVRs—endless menus, robotic prompts, and hold music that […]
The Smart Way to Send WhatsApp Messages in 2026 In 2026, bulk WhatsApp messaging has become one of the most reliable ways for businesses to connect with customers—instantly, personally, and at scale. Knowing how to send bulk WhatsApp messages the right way is no longer optional, especially when legality, deliverability, and customer trust are at […]
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