RCS Messaging for E-commerce in 2026: Trends, Benefits & Why It Matters The way E-Commerce brands communicate with customers is changing rapidly. Traditional SMS can no longer meet the expectations of today’s mobile-first shoppers. Consumers now demand communication that is interactive, visual, secure, and deeply personalised—and this is exactly where RCS (Rich Communication Services) Messaging […]
Why Enterprises Are Moving From Voice Bots and Traditional IVRs to Voice AI Agents Nearly every major study on customer experience points to the same hard truth: 61% of customers switch brands after just one frustrating phone support interaction. And yet, many enterprises continue relying on outdated IVRs—endless menus, robotic prompts, and hold music that […]
The Smart Way to Send WhatsApp Messages in 2026 In 2026, bulk WhatsApp messaging has become one of the most reliable ways for businesses to connect with customers—instantly, personally, and at scale. Knowing how to send bulk WhatsApp messages the right way is no longer optional, especially when legality, deliverability, and customer trust are at […]
How AI Voice Agents Are Transforming Retail and E-Commerce Across retail and e-commerce, customer expectations have fundamentally changed. Shoppers now demand instant, round-the-clock support—especially beyond traditional business hours. To keep pace, retailers are rethinking how they deliver customer service and engagement. AI voice agents are emerging as intelligent, always-available assistants, handling everything from product enquiries […]
Why Businesses Need Voice Bots in 2026: A Complete Guide to Building Your Own In today’s fast-evolving digital landscape, businesses are focused more than ever on elevating customer engagement and improving service efficiency. One technology that’s rapidly transforming customer interaction is AI-powered voice bots. These intelligent systems are reshaping how brands communicate, offering faster, more […]
RCS Messaging: The Future of Customer Communication For years, businesses have depended on SMS to communicate with customers. While it has served its purpose well, SMS comes with limitations—plain text, restricted characters, and minimal interactivity. In today’s competitive digital world, these limitations can make marketing messages easy to ignore and ineffective. Now, imagine breaking free […]
WhatsApp Marketing in 2026: A Complete Guide for Businesses With more than two billion active users worldwide, WhatsApp has become one of the most powerful and effective channels for brands to communicate directly with customers. Real-time access enables faster response to queries, instant customer support, and deeper engagement—all within a platform users trust and use […]
The Future of Customer Engagement: Why Enterprises Need WABA The Future of Customer Engagement: Why Enterprises Need WABA In an era where customers demand instant, personalized communication, enterprises must adopt modern solutions to stay competitive. Traditional channels often lack efficiency, leading to delays and missed opportunities. According to Brian Acton, co-founder of WhatsApp, “Messaging […]
Mcarbon Announces the launch of Enterprise Video Call Platform Spark Mcarbon, a leading technology company (CPaaS) providing customer communication solution to businesses, announces the launch of Enterprise Video Call Platform Spark. Spark is designed and developed keeping mind enterprises need to engage with their customer on video, and comes with a host of features including.
Mcarbon Announces the launch of Rich Content Services Mcarbon, Tech Innovation today announced the launch of its RCS (Rich Communication Services) which will allow its customers to send and receive messages from RCS users in India. This service is launched in partnership with a Telecom operator. Announcing the launch, Mr. Amit Dey, Founder & Director […]
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